Tuesday, September 21, 2010

Stressful GRO Job

People who knows me, know I am working as a GRO (Guest Relationship Officer) as part time in MediaCorp.

As a GRO, our job is to bring audiences into the theatre and prevent any access of unauthorised people into places they can not go into. Haha! Our most important role is to guide audiences to a safe place, if fire occurs.

I will blog more about it the next time. Now, I would like to say, tonight I had the most stressful experience of all my GRO years.

Uncle Robin and Uncle Max are our experienced GRO among us. They started many years earlier than Niang Niang and myself. We had recording for 'One Moment of Glory' in the theatre. As usual, Uncle Robin went to draw the keys out from security, since they arrived at the reception first.

When Shufen and I arrived, he said he had been walking around while waiting for us. So we got to work immediately, trying to get audiences ready, while waiting for approval from the producer to let them in. After we have successfully brought all the audiences in, Uncle Robin suddenly ran down from B1 to B3 and asked me if I am holding any of the keys, which I did not. The same goes to Shufen and Vivien, who is also working with us.

After he made a report with the security, we were told that he had to pay for the replacement of the locks at the door. This is very sad, considering he is very old and work part time as GRO for extra cash. This will means that the GRO job tonight is considered a free service he gave out, and maybe he has pay more for the locks at the door could be quite expensive.

Throughout the whole recording, we had been looking out for the key. Shufen and I went up and down the stairs and try our best to find, and every possible places we think the key could have dropped.

Never had I feel so stressed before. At one hand, we are feeling sad for him for loosing the key and try to find it. On the other hand, we were trying to think of the best way to lead the audiences out of the theatre when the recording ended.

Fortunately, at the very last min, just before the show ended, the security called and said the key has been found. At least, he did not need to pay for locks anymore. All of us felt so relieves.

钱难赚!!!

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